FAQS

  1. We have 2 free ferry services at 8:00 am from Marina Aquatours -located at the Km 6.5 of Boulevard Kukulkán of the Hotel Zone in Cancún- and at 11:00 am from Playa Langosta -located at the Km 5 of Boulevard Kukulkán of the Hotel Zone in Cancún-. Please note that the arrival point for your return will be Playa Langosta. Consider this information if you, for example, leave a car in Marina Aquatours.

  2. You can get there by bus, the ticket is less than $1 USD; or you can take a taxi from your hotel, ask the concierge about the details to avoid delays and calculate fees.

  3. Isla Mujeres is a small island located in front of Cancun. The boat ride from Cancun to Isla Mujeres is about 30 or 40 minutes.

  4. By getting a Dolphin Discovery program, the ferry transportation is free for all participants; however there's a dock fee of $8.00 USD for ea. participant and ea. companion.

  5. No, the Garrafon package rate is the same because the ferry service does not have any payable fee as it is exclusive for our participants.

  6. All our units have the Dolphin Discovery logo, plus our staff will have distinctive uniform.

  7. If you are staying in Isla Mujeres, simply take a taxi to Carretera Garrafón, Lote 9, Kilometro 6, where is the location of Garrafon Park.

  8. The schedule for you pick up and return service will be set at the time of your reservation.

  9. Infants are considered children 1 to 5 years, whom do not pay the service. However for the Encounter program must have 1 year of age and life jacket must fit properly.

    We consider them children 6 to 12 years, but for programs should measure 1.20 and in the company of a paying adult or 1.40 m to perform any program alone. The children will do activities appropriate to their age and height.

  10. Adult: +13 years
    Kids: 6-12 years
    Infant: 1-5 years

    Children from 1 up to 7 years old or with less than 1.20m tall may participate accompanied by 1 adult in the Encounter program.

    Children from 8 years or more 1.20m tall may participate alone in the Encounter program paying adult rate.

  11. Adult: +13 years
    Kids: 6-12 years
    Infant: 1-5 years

    Children from 1 up to 7 years old or with less than 1.20m tall may participate accompanied by 2 adults in the Swim Adventure program only performing the activities Kiss, Hand Target and Handshake.

    Children from 8 years or more than 1.20m tall can participate accompanied by one adult in the Swim Adventure program. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.

  12. Adult: +13 years
    Kids: 6-12 years
    Infant: 1-5 years

    Children from 1 up to 7 years old or with less than 1.20m tall may participate accompanied by 2 adults in the Royal Swim program only performing the activities Kiss, Hand Target and Handshake.

    Children from 8 years or more than 1.20m tall can participate accompanied by one adult in the Royal Swim program. Children aged 10 years or above 1.40m tall can participate on their own in any program paying the adult rate.

  13. Royal Swim: Foot Push, Dorsal Tow, Handshake, Kiss, Hand target, hug.
    Swim Adventure: Belly Ride, Boogie push, Hug, Hand target, handshake, kiss.
    Dolphin Encounter: Hand target, kiss, handshake, as well as information about the behavior and anatomy of dolphins.

  14. Royal Swim: 10 people maximum.
    Swim Adventure: 12 people maximum.
    Dolphin Encounter: 15 to 20 people maximum.

  15. Dolphins have a specifically balanced diet according to their age, activity and development, so feeding dolphins is not allowed as this could affect their health.

  16. No, we currently do not have this service. Our programs are educational and interactive. However, we invite you to participate in any of our programs, you can review the security policies section for more information on the participation of people with disabilities.

  17. The use of life jackets is required in all water programs. Our staff will provide the jacket that best suits your complexion. We have jackets available in different sizes and for babies one year old and up.

  18. People with disabilities may participate in our programs. This requires filling a format and send it via email to info@dolphindiscovery.com, where is to specify the type of special attention they require and based on this information we can determine which is the best program for you and how many people will assist you.

  19. For security reasons, is not allowed to use cameras in the water. Professional photos will be available for sale.

  20. Our programs dolphin swim Swim Adventure and Royal Swim are not allowed for pregnant women, however our Dolphin Encounter program is a great option for women with up to 5 months of pregnancy, previously signing a waiver and accompanied by another adult.

  21. Yes, as long as it's done at least 4 days before the scheduled date of your package. Cancellations with less than 4 days notice does not apply for any refund. The refund will be made if cancellation is made 5 days or before the scheduled date, however there are bank charges for 10% of its total.

  22. It is possible to reschedule as long as you contact us at least 24 hours before the swimming date. The change is subject to availability.

  23. Our programs go on rain or shine, so there are no cancellations or refunds in these cases.