Privacy Policy

I. Responsible for the personal data protection

Controladora Dolphin, S.A. de C.V., onwards “Dolphin Discovery®”, located at Banco Chinchorro street, Manzana 1, Lote 8, Supermanzana 13, C.P. 77504, Quintana Roo., is responsible for the recollection and treatment of your personal data, in terms of what is established in the articles 2nd and 3rd fraction XIV of the Federal Protection law for personal data in possession of private parties (LFPDPPP) and 47 of its ordinance.

II. Aims of the treatment of your personal data

“Dolphin Discovery®”, assures the most strict confidentiality on the recollection and treatment of you personal data. Those personal data will be treated adjusting interests of what is established on the LFPDPPP. In accordance with what is indicated by the articles 15 and 16 of the LFPDPPP, 26, 27 and 28 from the ordinance Law, we inform you that your general personal, financial and sensitive data will be collected personally through printed, electronic, phone and/or any other suitable media to be utilized by “Dolphin Discovery®”, for the next purposes:

“Dolphin Discovery®”, is committed to treat the given personal data with absolute confidentiality and to take the necessary measurements to maintain the information secure. The security and confidentiality of the data that the users provides when hiring a service or buying a product online will be protected by a secure server under the protocol Secure Socket Layer (SSL), in a way that the data sending will be transmitted encrypted to ensure their safety. In order for you to verify that you are surfing on a secure environment check your web browser searching bar to see an S like this: https://

III. Consent for the treatment of financial and sensitive data

When collecting financial and sensitive data, is the case; your expressed consent will be required, hence a specific format is a requisite. Over that format, your acceptance of recollection and treatment of your data will be requested, exactly like the articles 8th and 9th of the LFPDPPP establish, 15 and 16 from the Ordinance Law.

IV. Personal data transfer

“Dolphin Discovery®”, transfers information to web hosting companies, keeping a legal relationship with them, with the purpose of maintaining the websites up dated and well administrated. To perform this transfer it is not necessary to get a consent form from the owner of the data, according to the article 37, fraction VII of the LFPDPPP.
Also, depending on the legal relationship existing in between you and “Dolphin Discovery®”, your data could be shared with external third parties. In this case at the moment of collecting that information you will be notified about the purpose of this transfer and your consent will be requested to be able to do it so. Those transfers are done accomplishing what is established by Law according to the articles 36 and also 72 and 73 of the Law ordinance.
Excepting the cases mentioned above and only by actualization of the content of the article 37 of the LFPDPPP, the data given by our customers will not be transferred under any circumstance. 

V. Use of images

On the other hand and with the objective of documentation and communication of the information about the activities and swim with dolphins programs, that are performed in our several facilities; “Dolphin Discovery®”, could use, print, reproduce, and publish the image/images of its clients and employes in magazines, brochures, booklets, pamphlets, prospectus, leaflets, handouts, blogs, social media, or websites; and/or any other media in all its manifestations, interpretations or executions, editions, phonograms or videograms and its broadcasts with the latter mention objective.
Outside this cases “Dolphin Discovery®”, will not reveal any image about the activities and/or programs carried out; nor exploit them commercially, without your authorization. 

VI. Cookies

The cookies are little pieces of information that are sent by the website to your web browser and are storage in your hard drive in your computer, they are used to determine your preferences when you connect to our website services and also to trace your activities or behaviors performed by you inside our websites. In some sections of our website we require that the client grant our cookies because some of the functions require them to be able to be executed. The cookies allow us to:

VII. Revocation of consent and ARCO rights exercise: Access, Rectification, Cancellation and Opposition

According to what the LFPDPPP supports, you could solicit the access, the rectification, the cancellation—in this case it would be procured on a legal manner – or oppose to the use of personal data that you have had given to “Dolphin Discovery®”, or revoke the consent that you have had given. Your inquire will be managed by our Privacy Officer: Silvia Paola Oseguera Arroyo through the following e-mail address:
To be able to exercise your rights of Access, Rectification, Cancellation, Opposition and also for the revocation of your consent, you would have to follow the next procedure:

This period could be increased by fifteen additional days when existing righteous causes, in this case you will be notified according on wht is established by the article 97 of the LFPDPPP Law Ordinance.

In all the cases your application is effective in terms of what is outlined by the articles 32, 33, 34 and 35 of the LFPDPPP, the delivery of the personal data will be for free through the same email address that you outlined for those effects, if you want the information to be delivered on a different way you will have to cover only the just expenses for the delivery and/or the cost of the reproduction of the copies or other formats delivered. 

VIII. Before whom you can present your inquires or complaints in view of unlawful treatment of your personal data?

If you consider that your personal rights protection have been injured by any misconduct, miss act, or miss response to your application, or you presume that in the treatment of your personal data exist any violation of the dispositions forestalled by the Federal Law of personal data protection in possession of the privet parties, you can procure the corresponding inquire or complaint before the Instituto Federal de Acceso a la Información y Protección de Datos (IFAI), for more information visit

IX. Information

If you have any doubt about the content, the interpretation or outreach of this notice, or if you require more information concerning the treatment of the information, you can contact our Privacy Officer Silvia Paola Oseguera Arroyo, via email 

X. Privacy Policy changes

This Privacy Policy is in force from January the 1st, 2012 and it could be modified under discretion, by the responsible.

Last up-date: September 27th, 2017.

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